Shipping & Delivery

Shipping

Shipping rates and estimated delivery times are set out below. Loyalty Program Members may be eligible for free or discounted shipping as part of the Doudoubeauty loyalty program.

 

Business Days & Holidays

Packages do not ship from our distribution centers on Saturdays or the following U.S. holidays:

· New Year’s Day

· President’s Day

· Memorial Day

· 4th of July

· Labor Day

· Thanksgiving

· Christmas

Hawaii & Alaska

For shipments to Hawaii and Alaska, we offer USPS (Priority), 2-Day, and 1-Day shipping services.

P.O. Box, International Shipping, APO/FPO/DPO Military Addresses

We are unable to ship to P.O. Boxes, international, and military addresses at this time.

Multiple Shipping Addresses

At this time, we can only ship to one address per order. To ship items to more than one address, create a separate order for each shipping address.

Restricted Hazardous Items

Certain items considered to be hazardous materials include aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover and fragrances). These items are required by the U.S. Department of Transportation to be shipped by ground-only transport due to air transport restrictions and regulations.

All orders containing hazardous materials can only be shipped via ground to addresses within the continental U.S. and cannot be shipped to Alaska, Hawaii, U.S. territories, PO Boxes or APO/FPO addresses.

Tracking Orders

Sign into your account and then click on your order number. Once your order has shipped, you will see a tracking link at the top of your order page. Click this link to see the latest order status.

Lost In Transit

We are sorry, but we are not responsible for orders or items lost in transit by the carrier.

Returns & Exchanges

Our Return Policy

We accept returns and exchanges within 90 days of purchase. Returns within 90 days of purchase may be credited back to the original purchasing card or provided as a gift card. Returns after 90 days of purchase will be refunded as a gift card. Our gift cards may be used in-store, online, or for spa services.

Not satisfied with your purchase? Returns are FREE and designed for your convenience. Please review our returns policy below for information on returning your Doudoubeauty in-store and online purchases.

We gladly accept returns on products that are in new or gently used condition.

All samples are yours to keep, regardless of the return.

In-Store Purchases

In-store purchases must be returned or exchanged at any Doudoubeauty store location with a valid receipt. Please use our Store Locator to find a store near you.

Online orders placed by a Beauty Expert in store may be returned or exchanged at any Doudoubeauty store location with a valid receipt or returned by mail. Please note, exchanges may only be conducted in-store and cannot be completed by mail.

Doudoubeauty Exchange Policy

If you would like to exchange a product for the same item, no payment is required - just bring it in and you’re good to go. However, if you exchange for an item at a higher price point, you will need to pay for the difference in price and sales tax. Likewise, if you exchange for a different item at a lower price point, you will receive back the difference in price and sales tax. Exchanges may only be conducted in-store and cannot be performed by mail.

Online Purchases

Doudoubeauty.com purchases can be returned FREE of charge to your local store or by mail. Exchanges may only be conducted in-store and cannot be performed by mail.

To the store: Visit our Store Locator to find a store near you. Online purchases can be returned at any Doudoubeauty store location with a valid receipt. Your receipt was emailed to you at the time of your purchase.

By mail: Complete the return request form to receive a return label. You may also reach out to Customer Service to receive a return label for your order. Contact us by live chat, phone, or email to receive a free shipping label.

Phone: 1-800-355-6000

Email: service@doudoubeauty.us

All returns should be sent to Doudoubeauty by ground-only shipping. Certain items in your order may be considered Hazardous Materials (HAZMAT). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.

Refunds: As soon as the package arrives, please allow three to five business days to process the refund. You will receive an email confirmation once your return has been processed. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email. Your financial institution may take longer to reflect the transaction.

Gift Card Returns

Gift Cards cannot be returned or exchanged for cash. Your Gift Card should be considered and treated as cash. Lost cards may not be able to be replaced. If your card is lost, please email service@doudoubeauty.us or call 1-800-355-6000 and a customer service representative will assist.

Damaged Products

If your product has broken glass or is leaking liquid, please email our customer service at service@doudoubeauty.us or call 1-800-355-6000 to arrange an exchange.

Gift Returns

We can refund gift orders as a Gift Card that can be used in stores and online at doudoubeauty.us. If you are returning a gift via mail, please email our customer service at service@doudoubeauty.us or call 1-800-355-6000 to arrange. Exchanges may only be conducted in-store and cannot be performed by mail.